Thing 7: IM - Instant Messaging

I've used IM before. I've used several different software, I think the first was AOL back in the day. A couple at work, which is probably the best way to communicate to other staff members. As far as for using it to communicate with patrons, will probably not be the best thing, I think if people want to use IM, that's what they expect Instant Messaging. There are time when staff is too busy and might take a while to answer a question. Great for staff use but not to communicate with the public. That's my opinion.